Guide archive
All technology guides.
Browse 38 published guides. Start with the newest, sort by title or narrow the list to one topic.
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38 guides
Accounts, passwords and backups
A pre-storm-season checklist for your devices and files
A short technology checklist to work through before storm season, covering backups, power surges and what to check if you lose internet.
3 min
Devices and everyday software
What to check on your devices after a power outage
A calm order of checks for computers, modems and other devices once the power comes back on.
3 min
- Updated 14 Aug 2026
Websites and digital presence
A monthly website housekeeping checklist
A simple monthly check for forms, links, contact details, backups and obvious website problems.
2 min
- Updated 14 Aug 2026
Online safety, scams and privacy
A pop-up says your computer is infected: what should you do?
What to do when a scary pop-up says your computer has a virus or asks you to call support.
2 min
- Updated 14 Aug 2026
Small business technology
A practical backup check for a small business
Check what your business backup protects, how often it runs and whether recovery has been tested.
2 min
- Updated 14 Aug 2026
Artificial intelligence
A simple way to ask an AI tool a clearer question
Give an AI assistant enough safe context to be useful without treating prompts like magic words.
2 min
- Updated 14 Aug 2026
Websites and digital presence
Back up a website before making changes
What to check before editing a website so there is a safer path back if something breaks.
2 min
- Updated 14 Aug 2026
Websites and digital presence
Domain, website, hosting and email: what is the difference?
A plain-English explanation of the separate services behind a small-business website and email address.
2 min
- Updated 14 Aug 2026
Online safety, scams and privacy
How to check a suspicious text message
A simple way to pause, check and avoid using links in a suspicious text message.
2 min
- Updated 14 Aug 2026
Artificial intelligence
How to check an AI answer before relying on it
A simple source, date and common-sense check before using AI-generated information.
2 min
- Updated 14 Aug 2026
Devices and everyday software
How to find a file you downloaded
A simple way to look for a downloaded file without clicking the same download button again and again.
2 min
- Updated 14 Aug 2026
Internet and home networks
How to restart a modem or router without resetting it
Restart your internet equipment safely without pressing the reset button or wiping settings.
2 min
- Updated 14 Aug 2026
Devices and everyday software
How to take and share a screenshot safely
Learn how screenshots can help with support, and what to check before sharing one.
2 min
- Updated 14 Aug 2026
Small business technology
How to verify changed bank details on an invoice
A calm payment check for invoices that arrive with new or unexpected bank details.
2 min
- Updated 14 Aug 2026
Internet and home networks
Is the internet down, or is it just one device?
A simple branching check to separate a whole-home internet problem from one device having trouble.
2 min
- Updated 14 Aug 2026
Websites and digital presence
Is the website down for everyone or only for you?
Safe checks to work out whether a website problem is local, browser-related or affecting visitors too.
2 min
- Updated 14 Aug 2026
Small business technology
The five technology details every small business should record
A simple inventory for important providers, accounts and devices without writing down passwords.
2 min
- Updated 14 Aug 2026
Devices and everyday software
What computer updates do and when to install them
Understand security updates, feature updates and driver updates so update prompts feel less mysterious.
3 min
- Updated 14 Aug 2026
Accounts, passwords and backups
What is a password manager?
A beginner-friendly explanation of what a password manager does and what to think about before using one.
2 min
- Updated 14 Aug 2026
Artificial intelligence
What is ChatGPT, and what is it actually doing?
A plain-English introduction to ChatGPT, what it can help with and why its answers still need human checking.
3 min
- Updated 14 Aug 2026
Artificial intelligence
What not to paste into a public AI tool
A practical privacy checklist before putting text, files or screenshots into an AI assistant.
3 min
- Updated 14 Aug 2026
Websites and digital presence
What to check before a domain renewal notice is paid
A quick check to separate a real domain renewal from an unexpected or misleading notice.
2 min
- Updated 14 Aug 2026
Small business technology
What to do before a staff member or contractor leaves
A simple offboarding checklist for small businesses without a formal IT department.
2 min
- Updated 14 Aug 2026
Online safety, scams and privacy
What to do during a suspicious phone call
What to say, what not to share and how to verify a call through a safer channel.
2 min
- Updated 14 Aug 2026
Devices and everyday software
What to do when an app stops responding
A calm first response when an app freezes, hangs or will not close normally.
2 min
- Updated 14 Aug 2026
Internet and home networks
What to do when one device will not connect to Wi-Fi
Safe first checks when one phone, tablet or computer will not join Wi-Fi but other devices work.
2 min
- Updated 14 Aug 2026
Accounts, passwords and backups
Where to keep two-factor authentication backup codes
How to store recovery codes so two-factor authentication does not lock you out later.
2 min
- Updated 14 Aug 2026
Websites and digital presence
Who owns your domain name?
A small-business checklist for checking who controls the domain name your website and email rely on.
2 min
- Updated 14 Aug 2026
Devices and everyday software
Why a computer becomes slow and what to check first
A beginner-friendly way to check storage, updates, restarts and startup apps before assuming the computer is finished.
3 min
- Updated 14 Aug 2026
Artificial intelligence
Why AI can sound confident and still be wrong
Understand why AI answers can feel convincing even when they are incomplete, outdated or made up.
3 min
- Updated 14 Aug 2026
Small business technology
Why each person should have their own business account
Understand why shared logins cause problems for small businesses, especially when people leave or something goes wrong.
2 min
- Updated 14 Aug 2026
Internet and home networks
Why is my Wi-Fi slow? Start with these checks
A calm first checklist for working out whether slow Wi-Fi is caused by signal, device, demand or an internet-service problem.
3 min
- Updated 14 Aug 2026
Internet and home networks
Wi-Fi and the internet are not the same thing
Understand the difference between your Wi-Fi signal and your internet connection before changing settings or buying equipment.
4 min
- Updated 14 Aug 2026
Accounts, passwords and backups
A simple way to back up important files
Understand what a backup is and plan a manageable extra copy of files you would not want to lose.
2 min
- Updated 14 Aug 2026
Accounts, passwords and backups
How to create stronger, unique passwords
A practical approach to passwords that reduces reuse without expecting you to remember everything.
2 min
- Updated 14 Aug 2026
Online safety, scams and privacy
What to do if you think you have responded to a scam
Calm first steps for protecting money, accounts and personal information after a suspected scam.
2 min
- Updated 14 Aug 2026
Online safety, scams and privacy
How to recognise a phishing email
A simple checklist for pausing and checking a suspicious email before taking action.
2 min
- Updated 14 Aug 2026
Online safety, scams and privacy
Understanding two-factor authentication
An introduction to the extra account check commonly called two-factor authentication.
2 min