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Small Business IT

Practical technology help for small Australian businesses.

Help with the computers, accounts, email and everyday systems a sole trader or small team relies on.

Ask about Small Business IT

Who this service is for

For businesses without a dedicated IT department.

  • Sole traders

    Business owners who manage their own technology and need someone to call when something needs attention.

  • Small teams

    Businesses that need devices, accounts and shared tools to work together without an in-house IT team.

  • Growing businesses

    Small businesses adding people or changing systems and wanting to make careful technology decisions.

Common problems

Common problems we can look at

You do not need to know which product or setting is responsible. Start with what is getting in the way of the work.

  • Business email or an account is difficult to set up or access
  • A new computer or staff member needs the right everyday tools
  • Files are scattered, difficult to share or not backed up clearly
  • Microsoft 365 or Google Workspace settings are confusing
  • Wi-Fi, printers or office devices interrupt day-to-day work
  • Passwords, updates and account security need a practical review

What this service covers

Typical services provided

The exact scope depends on the business, its existing systems and the task being considered.

  • Device setup and troubleshooting

    Help preparing everyday work computers, resolving common software issues and making settings easier to manage.

  • Business email and accounts

    Help with email, user accounts and common Microsoft 365 or Google Workspace tasks.

  • Files, sharing and backups

    Help making file storage and sharing clearer, alongside a practical review of how important information is backed up.

  • Everyday security foundations

    Guidance with updates, multi-factor authentication and safer account practices appropriate to a small business.

  • Office connectivity

    Troubleshooting for common Wi-Fi, printer and connected-device problems in a small workplace.

  • Choosing useful tools

    Plain-English help comparing realistic options when a business needs to change or add a digital tool.

What to expect

A clear scope before changes are made.

  1. 1

    Explain the situation

    Describe what is happening, who it affects and what the business needs to be able to do.

  2. 2

    Clarify the scope

    We'll check which devices, accounts and existing providers are involved.

  3. 3

    Agree on the work

    The proposed task, access needed and any important limitations can be discussed before support begins.

  4. 4

    Work through the task

    Support focuses on the agreed problem, with relevant choices and steps explained in plain English.

Remote and onsite availability

The support method depends on the task.

Software, account and settings questions may suit remote support. Physical setup and local network problems may be easier to assess onsite.

Service area
Onsite support around Moreton Bay and North Brisbane, with remote support available Australia-wide where the task is suitable.
Business hours
Monday to Friday, 9am–5pm AEST. This is not an emergency support service.

Useful details

Frequently asked questions

If your question is not covered here, describe the situation in the contact form.

Is this a managed IT service?

No. This service is practical, scheduled technology help for sole traders and small teams. It does not include continuous monitoring, a help desk or emergency coverage.

Can you help with Microsoft 365 or Google Workspace?

This service covers common setup, account, email and collaboration tasks. Complex migrations, compliance requirements or large environments may need a specialist provider.

Can support be provided remotely?

Many software, account and settings questions can be handled remotely across Australia. It depends on the task and the access needed.

Can you work with our existing technology provider?

Where useful, we can clarify the problem and speak with an existing provider. Any access or changes still need the business owner's approval.

Do you provide emergency cybersecurity response?

No. Friendly Geek is not an emergency incident-response or monitoring service. A suspected active breach, serious data loss or urgent business-wide outage may require a specialist provider.

Tell us what is getting in the way of your work.

Tell us a little about the business, the technology involved and what you need to do. We'll check whether this service fits the job.

Contact Friendly Geek