Collection
Helping someone with technology
Helping someone with technology works best when it stays respectful. These guides give you useful starting points for common problems, safer sharing and account protection.
Help family members and trusted supporters find useful cross-topic guidance without turning the helper into the owner of another person's technology.
Guides in this collection
Guide 1
How to take and share a screenshot safely
Start here if you need to see what someone is seeing without exposing private information.
Devices and everyday software · 2 min read
Guide 2
How to find a file you downloaded
Useful for helping someone locate documents, photos or forms they have saved.
Devices and everyday software · 2 min read
Guide 3
What to do when an app stops responding
A calm first step when an app freezes and the person is unsure what to do next.
Devices and everyday software · 2 min read
Guide 4
How to check a suspicious text message
Helps create a pause-and-check habit before responding to urgent messages.
Online safety, scams and privacy · 3 min read
Guide 5
What to do during a suspicious phone call
Useful when a parent, relative or friend receives a call that feels wrong.
Online safety, scams and privacy · 2 min read
Guide 6
How to create stronger, unique passwords
A simple foundation before helping someone review important account passwords.
Accounts, passwords and backups · 2 min read
Guide 7
Understanding two-factor authentication
Explains the extra sign-in step before changing security settings together.
Online safety, scams and privacy · 2 min read
Guide 8
Where to keep two-factor authentication backup codes
Helps avoid lockouts when phones change or a trusted helper is unavailable.
Accounts, passwords and backups · 2 min read