Collection
Helping someone with technology works best when it stays respectful. These guides give you useful starting points for common problems, safer sharing and account protection.
Help family members and trusted supporters find useful cross-topic guidance without turning the helper into the owner of another person's technology.
Guide 1
Start here if you need to see what someone is seeing without exposing private information.
Read this guide
How to take and share a screenshot safelyLearn how screenshots can help with support, and what to check before sharing one.
Devices and everyday software · 6 min read
Guide 2
Useful for helping someone locate documents, photos or forms they have saved.
Read this guide
How to find a file you downloadedA simple way to look for a downloaded file without clicking the same download button again and again.
Devices and everyday software · 5 min read
Guide 3
A calm first step when an app freezes and the person is unsure what to do next.
Read this guide
What to do when an app stops respondingA calm first response when an app freezes, hangs or will not close normally.
Devices and everyday software · 6 min read
Guide 4
Helps create a pause-and-check habit before responding to urgent messages.
Read this guide
How to check a suspicious text messageA simple way to pause, check and avoid using links in a suspicious text message.
Online safety, scams and privacy · 6 min read
Guide 5
Useful when a parent, relative or friend receives a call that feels wrong.
Read this guide
What to do during a suspicious phone callWhat to say, what not to share and how to verify a call through a safer channel.
Online safety, scams and privacy · 6 min read
Guide 6
A simple foundation before helping someone review important account passwords.
Read this guide
How to create stronger, unique passwordsA practical approach to passwords that reduces reuse without expecting you to remember everything.
Accounts, passwords and backups · 10 min read
Guide 7
Explains the extra sign-in step before changing security settings together.
Read this guide
Understanding two-factor authenticationAn introduction to the extra account check commonly called two-factor authentication.
Online safety, scams and privacy · 20 min read
Guide 8
Helps avoid lockouts when phones change or a trusted helper is unavailable.
Read this guide
Where to keep two-factor authentication backup codesHow to store recovery codes so two-factor authentication does not lock you out later.
Accounts, passwords and backups · 6 min read
