A message doesn’t look right.
Learn what to look for in emails, texts and unexpected calls.
Online Safety
Feel clearer about online safety.
Help understanding suspicious messages, protecting accounts and checking backups. We can work through your questions without assuming you know the jargon.
Enquire about support
By appointment. Weeknights and weekends available.
Things we can work through.
Accounts need a little care.
Review passwords, two-factor authentication and recovery options.
Keep another copy.
Understand what is backed up and how you would recover important files.
LET’S WORK IT OUT
Ask about a safety session.
Describe the question without including passwords, security codes or sensitive personal information.
I’ll reply within three business days.
Tell me what you needWhere we can work together
Local support in Moreton Bay and North Brisbane, or remote help across Australia where suitable.
The cost, agreed first
We’ll agree the scope and likely cost before booking. Any travel charge is discussed before confirming an appointment.
How pricing and appointments workA few things to know.
Scheduled guidance, not emergency response or continuous monitoring. No device or account can be made risk-free, and recovery of lost money, files or accounts cannot be guaranteed.
Your questions.
Can every scam be recognised before it causes harm?
No. Scam methods change and some messages are convincing. Slowing down, verifying requests independently and protecting accounts can reduce risk, but no approach removes it completely.
What should I do if I clicked a suspicious link?
Stop interacting with the page. If you entered a password or other information, use a trusted device to protect the affected account and contact the relevant provider. The right steps depend on what was shared.
Are text-message verification codes enough?
They add a useful second step, though some accounts offer methods that are less dependent on a phone number. The best available option depends on the service and what you can use reliably.
Does cloud sync mean my files are backed up?
Not always. A synchronised deletion or unwanted change may appear everywhere. Check whether the service keeps file history or a separate recoverable copy.
Can Friendly Geek recover money or a compromised account?
Recovery can't be promised. We can help you understand what to do next, but a bank, account provider, identity service or specialist incident responder may need to take over.