Learning journey
Work through these guides in order. You do not need to change everything at once. Start by understanding what each step does, then make changes when you feel ready and have your recovery details nearby.
Protect important accounts with stronger passwords, recovery options and safer habits.
Use a device you trust. If you think an account is already compromised, protect your email, bank and other important accounts first, and contact the relevant provider if money or identity information may be involved.
Step 1
Learn why each important account needs its own password and what makes a password safer.
Read this guide
How to create stronger, unique passwordsA practical approach to passwords that reduces reuse without expecting you to remember everything.
Accounts, passwords and backups · 10 min read
You can explain why reusing one password across several accounts is risky.
Step 2
Understand what a password manager does before deciding whether it suits your situation.
Read this guide
What is a password manager?A beginner-friendly explanation of what a password manager does and what to think about before using one.
Accounts, passwords and backups · 7 min read
You can describe what a password manager stores and what you would need to protect.
Step 3
Understand an extra safeguard available for many accounts.
Read this guide
Understanding two-factor authenticationAn introduction to the extra account check commonly called two-factor authentication.
Online safety, scams and privacy · 20 min read
You can explain what the second sign-in check does and what recovery information you may need.
Step 4
Plan how you would get back into an account if your phone, authenticator app or device changes.
Read this guide
Where to keep two-factor authentication backup codesHow to store recovery codes so two-factor authentication does not lock you out later.
Accounts, passwords and backups · 6 min read
You know where backup codes can be kept without leaving them exposed.
Step 5
Understand the first recovery steps if you shared information, responded to a scam or think an account may be at risk.
Read this guide
What to do if you think you have responded to a scamCalm first steps for protecting money, accounts and personal information after a suspected scam.
Online safety, scams and privacy · 8 min read
You know to stop contact, protect money first and use a trusted device to secure affected accounts.
Step 6
Make sure important files are recoverable before replacing, resetting or changing a device.
Read this guide
A simple way to back up important filesUnderstand what a backup is and plan a manageable extra copy of files you would not want to lose.
Accounts, passwords and backups · 10 min read
You can identify important files and check that another copy can be restored.
You now have a practical account-security foundation: stronger passwords, a recovery plan and a clearer idea of when to stop and get help.
