Everyday Australians
People seeking practical, non-technical technology guidance.
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Learn Technology With Confidence
Straightforward guides for everyday Australians who want to understand a problem, fix something or learn a new skill.
Featured topics
Start with the subject you want to understand.
Each topic keeps related articles together, so you don't have to hunt through the whole library.
Devices and everyday software
Computers, phones, tablets and commonly used software.
Explore topic · 9 articles
Internet and home networks
Internet connections, Wi-Fi and connected home technology.
Explore topic · 6 articles
Artificial intelligence
How to use everyday AI tools carefully and check the answers they give you.
Explore topic · 5 articles
Online safety, scams and privacy
Guidance for recognising risks and using online services more safely.
Explore topic · 14 articles
Accounts, passwords and backups
Practical guidance for safer sign-ins, account recovery and important information.
Explore topic · 16 articles
Small business technology
Practical systems and tools for small business operators.
Explore topic · 10 articles
Websites and digital presence
Maintaining useful websites, domains and online business information.
Explore topic · 6 articles
Learning journeys
Follow a calm path through related guides.
Journeys put existing articles in a useful order, so you can work towards a real-world goal without guessing where to start.
Curated collections
Read a few guides around one situation.
Collections bring articles from different topics together for a practical reason. They are hand-picked reading lists, not categories.
Helping someone with technology
A practical reading list for supporting a parent, relative or friend without taking over.
View collection · 8 guides
Moreton Bay storm-ready technology
A seasonal reading list for keeping important technology, files and online access more prepared before rough weather.
View collection · 8 guides · Seasonal
Glossary
Plain-English technology terms.
Glossary terms explain recurring language without making every article longer than it needs to be.
Featured articles
A few useful places to begin.
These articles cover common questions about Wi-Fi, computer care, AI, scams and safer ways to use technology.
Internet and home networks
Wi-Fi and the internet are not the same thing
Understand the difference between your Wi-Fi signal and your internet connection before changing settings or buying equipment.
Read article · 6 min read
Internet and home networks
Why is my Wi-Fi slow? Start with these checks
A calm first checklist for working out whether slow Wi-Fi is caused by signal, device, demand or an internet-service problem.
Read article · 8 min read
Devices and everyday software
What computer updates do and when to install them
Understand security updates, feature updates and driver updates so update prompts feel less mysterious.
Read article · 8 min read
Devices and everyday software
Why a computer becomes slow and what to check first
A beginner-friendly way to check storage, updates, restarts and startup apps before assuming the computer is finished.
Read article · 9 min read
Artificial intelligence
What is ChatGPT, and what is it actually doing?
A plain-English introduction to ChatGPT, what it can help with and why its answers still need human checking.
Read article · 7 min read
Artificial intelligence
Why AI can sound confident and still be wrong
Understand why AI answers can feel convincing even when they are incomplete, outdated or made up.
Read article · 6 min read
Small business technology
The five technology details every small business should record
A simple inventory for important providers, accounts and devices without writing down passwords.
Read article · 8 min read
Websites and digital presence
Domain, website, hosting and email: what is the difference?
A plain-English explanation of the separate services behind a small-business website and email address.
Read article · 7 min read
Online safety, scams and privacy
How to check a suspicious text message
A simple way to pause, check and avoid using links in a suspicious text message.
Read article · 6 min read
Small business technology
How to verify changed bank details on an invoice
A calm payment check for invoices that arrive with new or unexpected bank details.
Read article · 7 min read
Websites and digital presence
Is the website down for everyone or only for you?
Safe checks to work out whether a website problem is local, browser-related or affecting visitors too.
Read article · 6 min read
Accounts, passwords and backups
What is a password manager?
A beginner-friendly explanation of what a password manager does and what to think about before using one.
Read article · 7 min read
Online safety, scams and privacy
How to recognise a phishing email
A simple checklist for pausing and checking a suspicious email before taking action.
Read article · 15 min read
Online safety, scams and privacy
Understanding two-factor authentication
An introduction to the extra account check commonly called two-factor authentication.
Read article · 20 min read
Online safety, scams and privacy
What to do if you think you have responded to a scam
Calm first steps for protecting money, accounts and personal information after a suspected scam.
Read article · 8 min read
How Learn is prepared
Useful guidance should show its working.
Friendly Geek articles show who wrote them, when they were reviewed and which sources were used for important guidance.
A clear purpose
Each article states what it will help you understand or do before asking you to follow any steps.
Sources you can inspect
Important factual guidance links to the organisations or documentation used to check it.
Visible review information
Articles name their author and show the latest review date, so you can see the context.
Safety boundaries
Where a topic carries risk, the article explains when to stop and contact a relevant provider or specialist.
Browse topics
Browse the library by subject.
Open a published topic now, or see the other areas that will be filled out as new articles are reviewed.
Devices and everyday software
Computers, phones, tablets and commonly used software.
Explore topic
Internet and home networks
Internet connections, Wi-Fi and connected home technology.
Explore topic
Online safety, scams and privacy
Guidance for recognising risks and using online services more safely.
Explore topic
Accounts, passwords and backups
Practical guidance for safer sign-ins, account recovery and important information.
Explore topic
Artificial intelligence
How to use everyday AI tools carefully and check the answers they give you.
Explore topic
Small business technology
Practical systems and tools for small business operators.
Explore topic
Websites and digital presence
Maintaining useful websites, domains and online business information.
Explore topic
Browse by audience
See who an article is written for.
These labels show who may find an article useful. They're a guide, not a rule.
Older Australians
Older people who want respectful guidance at a comfortable pace.
Families
People managing shared household technology and online safety.
Small business owners
Owners and operators who need practical business technology help.
People helping others
Family members, friends and carers supporting someone with technology.
Related services
Would you rather talk it through?
An article can't cover every situation. Friendly Geek can help when you need to look at the problem with someone.
Home Technology Help
Patient help with the devices and technology you use around the house, with explanations as we go.
AI Guidance
An introduction to artificial intelligence, including what it can do and where you need to be careful.
Online Safety
Help with scams, passwords, account protection and safer everyday use of online services.
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