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Online safety, scams and privacy
Learn how to check suspicious messages, protect important accounts and decide what to do when something online feels wrong.
Articles in this topic
How to recognise a phishing email
A simple checklist for pausing and checking a suspicious email before taking action.
Read article · 15 min
Understanding two-factor authentication
An introduction to the extra account check commonly called two-factor authentication.
Read article · 20 min
What to do if you think you have responded to a scam
Calm first steps for protecting money, accounts and personal information after a suspected scam.
Read article · 8 min
How to create stronger, unique passwords
A practical approach to passwords that reduces reuse without expecting you to remember everything.
Read article · 10 min
A simple way to back up important files
Understand what a backup is and plan a manageable extra copy of files you would not want to lose.
Read article · 10 min
How to take and share a screenshot safely
Learn how screenshots can help with support, and what to check before sharing one.
Read article · 6 min
What not to paste into a public AI tool
A practical privacy checklist before putting text, files or screenshots into an AI assistant.
Read article · 7 min
How to verify changed bank details on an invoice
A calm payment check for invoices that arrive with new or unexpected bank details.
Read article · 7 min
What to check before a domain renewal notice is paid
A quick check to separate a real domain renewal from an unexpected or misleading notice.
Read article · 7 min
How to check a suspicious text message
A simple way to pause, check and avoid using links in a suspicious text message.
Read article · 6 min
What to do during a suspicious phone call
What to say, what not to share and how to verify a call through a safer channel.
Read article · 6 min
A pop-up says your computer is infected: what should you do?
What to do when a scary pop-up says your computer has a virus or asks you to call support.
Read article · 7 min
What is a password manager?
A beginner-friendly explanation of what a password manager does and what to think about before using one.
Read article · 7 min
Where to keep two-factor authentication backup codes
How to store recovery codes so two-factor authentication does not lock you out later.
Read article · 6 min