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Home Technology Help

Feel more comfortable with the technology in your home.

Help with computers, phones, Wi-Fi, printers and other household technology, starting with the problem as you see it.

Ask about home technology help

Who this service helps

Help that starts with what you already know.

  • People who want time to ask questions

    Older Australians, families, beginners and anyone who wants everyday technology explained clearly.

  • Households with technology questions

    People setting up, using or troubleshooting devices and services around the home.

  • People learning a new device

    Anyone adjusting to a new computer, phone, tablet or a change in the way familiar technology works.

Common problems

It is okay if the problem is difficult to describe.

Technology problems often overlap. Use these examples as a guide, not a test you have to pass.

  • A computer, phone or tablet is not behaving as expected
  • Wi-Fi is slow, unreliable or difficult to connect to
  • A printer, smart TV or other home device will not work with another device
  • Email, video calls or everyday apps are confusing
  • A new device needs to be set up and made comfortable to use
  • An unfamiliar message or setting needs a plain-English explanation

Ways we can help

Practical help for everyday home technology.

The exact approach depends on the device, the problem and what you want to be able to do.

  • Computers and tablets

    Setup, everyday settings, software questions and troubleshooting for common problems.

  • Phones and everyday apps

    Help understanding useful settings, accounts, communication apps and day-to-day tasks.

  • Wi-Fi and connected devices

    Working through connection problems and helping devices communicate around the home.

  • Printers and home technology

    Setup and troubleshooting for printers, smart TVs and similar household technology.

  • Safer everyday use

    Practical guidance about updates, accounts, backups and recognising suspicious messages.

  • Explanation and coaching

    Time to ask questions, practise a task and understand the steps instead of just watching them happen.

Service boundaries

What is not included in Home Technology Help

Home Technology Help is a support and education service. Some problems are better handled by a repairer, licensed trade, specialist recovery provider or emergency service.

  • Workshop hardware repairs, soldering or replacement of internal components
  • Electrical, cabling or building work that requires a licensed trade
  • Guaranteed recovery of lost files, compromised accounts or damaged devices
  • Emergency monitoring or an immediate-response cybersecurity service
  • Access to another person's device or account without their knowledge and permission

How support works

Start with a conversation and take one useful step at a time.

  1. 1

    Tell us what is happening

    Use the contact form to describe what you've noticed. You don't need to diagnose it first.

  2. 2

    Work out whether the service fits

    We'll check which device is involved, what is happening and whether the job is better handled in person or remotely.

  3. 3

    Agree on what to do next

    The proposed approach and any information you need to prepare can be discussed before support begins.

  4. 4

    Work through it together

    During support, questions are welcome and the relevant steps can be explained in plain English.

Useful details

Frequently asked questions

If your question is not here, you are welcome to ask it in the contact form.

Do I need to know what is wrong before I contact you?

No. Describe what you can see, what you were trying to do and anything that changed. That is enough to start a conversation.

Is support available in person or remotely?

In-person support is available around Moreton Bay and North Brisbane. Problems that can be handled remotely may be supported Australia-wide.

Can you help an older parent or family member?

Yes, where the person receiving support knows about it and agrees. A family member can help explain the situation or join the conversation if that is useful.

What kinds of devices can I ask about?

You can ask about computers, phones, tablets, printers, Wi-Fi and smart TVs. If the device or problem needs another kind of specialist, we'll say so.

What if the device needs a physical repair?

Friendly Geek does not provide workshop hardware repair. The problem can still be discussed, and an appropriate repair provider may be the more useful next step.

Related Learn resources

Keep learning about everyday technology.

These reviewed guides explain useful steps you can take at home, in your own time.

Browse all Learn guides

Tell us what is making technology difficult.

Tell us what the device is doing and what you expected to happen. That's enough to start checking whether this service fits.

Contact Friendly Geek