Online safety, scams and privacy
How to check a suspicious text message
A simple way to pause, check and avoid using links in a suspicious text message.
What you will learn
You'll know how to check a suspicious text without using the message's own links.
Before you continue
Do not enter passwords, payment details or one-time codes after following a suspicious text link.
Stop and seek help if you entered details, sent money, shared a code or allowed account access.
Do not tap the link first
A suspicious text often tries to make you act quickly. It may mention a parcel, toll, bank, tax refund, account problem or family emergency.
Pause before tapping, replying or calling a number in the message.
Read what it asks you to do
Be careful if the message asks for payment, a password, a one-time code, remote access or personal information.
A real-looking sender name is not proof the message is safe.
Check through the official app or website
Open the organisation's official app or type the website address yourself. Do not use the link from the message.
If the message claims to be from a person you know, contact them another way.
Keep useful evidence if needed
If money, identity details or an important account may be involved, take a screenshot before deleting the message. Do not keep clicking to collect more evidence.
If you already entered details, act on the affected account rather than continuing with the text.
Block and report when appropriate
Your phone may let you report junk or block the sender. Scamwatch also accepts scam reports.
Reporting can help, but the most important step is avoiding the link and protecting any affected account.
What to expect
You have checked the message through a trusted channel or decided not to act on it.
Sources and further reading
- Text or SMS scams · Scamwatch
Supports SMS scam warning signs and safer checking behaviour.