Remote support
When remote support may suit.
Some technology problems can be worked through remotely. Others need someone beside the device. These examples can help you decide what to ask about.
Confirmed guidance
Compare what may—and may not—be suitable.
May be suitable
- The problem can be handled safely and effectively online.
- Software, account, settings, website or explanation-based work can be discussed without inspecting physical equipment onsite.
Usually needs another approach
- The work needs physical installation, cabling, device handling or an onsite inspection.
- A local network or equipment problem cannot be assessed safely and effectively online.
Have a technology problem?
Describe what is happening. Friendly Geek can first consider whether local or remote support is appropriate.