Devices and everyday software
How to take and share a screenshot safely
Learn how screenshots can help with support, and what to check before sharing one.
What you will learn
You'll know how to use screenshots for support while checking for private information first.
Before you continue
Screenshots can include private information even when you did not mean to capture it.
Stop and ask for guidance before sharing a screenshot that includes banking, health, identity, passwords, one-time codes or customer information.
Why screenshots help
A screenshot can show an error message, setting or confusing screen exactly as you see it. That can make support easier.
A screenshot can also capture private information. Check it before sending it anywhere.
Capture only what is needed
If possible, capture the window or part of the screen that shows the problem. Avoid capturing your whole desktop if it shows emails, names, account numbers or personal files.
On Windows, the Snipping Tool can capture part of the screen. On Mac, the screenshot tools can capture the whole screen, a window or a selected area.
Check before sharing
Look for passwords, one-time codes, account numbers, addresses, medical details, private messages, browser tabs and file names.
If something private is visible, take a new screenshot of a smaller area or cover the private part before sending it.
Send it through a suitable channel
Use the support channel you already trust. Do not upload a screenshot to a random website just because someone told you to.
If the screenshot relates to banking, identity documents or a suspected scam, be more cautious and ask what information is actually needed.
Delete copies you no longer need
Screenshots often stay in Downloads, Pictures or the desktop. Delete old screenshots that contain private information once they are no longer needed.
What to expect
You can capture the useful part of the screen and decide whether it is safe to share.
Sources and further reading
- Use Snipping Tool to capture screenshots · Microsoft Support
Supports Windows screenshot guidance.
- Take a screenshot on your Mac · Apple Support
Supports Mac screenshot guidance.
- What is personal information? · OAIC
Supports the caution that screenshots may contain personal information.