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Devices and everyday software
Build confidence with everyday computer and device tasks, from updates and files to screenshots and frozen apps.
Articles in this topic
Wi-Fi and the internet are not the same thing
Understand the difference between your Wi-Fi signal and your internet connection before changing settings or buying equipment.
Read article · 6 min
Why is my Wi-Fi slow? Start with these checks
A calm first checklist for working out whether slow Wi-Fi is caused by signal, device, demand or an internet-service problem.
Read article · 8 min
What computer updates do and when to install them
Understand security updates, feature updates and driver updates so update prompts feel less mysterious.
Read article · 8 min
Why a computer becomes slow and what to check first
A beginner-friendly way to check storage, updates, restarts and startup apps before assuming the computer is finished.
Read article · 9 min
How to find a file you downloaded
A simple way to look for a downloaded file without clicking the same download button again and again.
Read article · 5 min
How to take and share a screenshot safely
Learn how screenshots can help with support, and what to check before sharing one.
Read article · 6 min
What to do when an app stops responding
A calm first response when an app freezes, hangs or will not close normally.
Read article · 6 min
What to do when one device will not connect to Wi-Fi
Safe first checks when one phone, tablet or computer will not join Wi-Fi but other devices work.
Read article · 7 min
A pop-up says your computer is infected: what should you do?
What to do when a scary pop-up says your computer has a virus or asks you to call support.
Read article · 7 min