Learn topic
Internet and home networks
Work out whether a connection problem is Wi-Fi, one device, the router or the internet service.
Articles in this topic
Wi-Fi and the internet are not the same thing
Understand the difference between your Wi-Fi signal and your internet connection before changing settings or buying equipment.
Read article · 6 min
Why is my Wi-Fi slow? Start with these checks
A calm first checklist for working out whether slow Wi-Fi is caused by signal, device, demand or an internet-service problem.
Read article · 8 min
Is the internet down, or is it just one device?
A simple branching check to separate a whole-home internet problem from one device having trouble.
Read article · 6 min
How to restart a modem or router without resetting it
Restart your internet equipment safely without pressing the reset button or wiping settings.
Read article · 5 min
What to do when one device will not connect to Wi-Fi
Safe first checks when one phone, tablet or computer will not join Wi-Fi but other devices work.
Read article · 7 min
Is the website down for everyone or only for you?
Safe checks to work out whether a website problem is local, browser-related or affecting visitors too.
Read article · 6 min