Guide archive
All technology guides.
Browse 38 published guides. Start with the newest, sort by title or narrow the list to one topic.
Browse topics, collections and guided pathsOlder Australians
25 guides
Accounts, passwords and backups
A pre-storm-season checklist for your devices and files
A short technology checklist to work through before storm season, covering backups, power surges and what to check if you lose internet.
3 min
Devices and everyday software
What to check on your devices after a power outage
A calm order of checks for computers, modems and other devices once the power comes back on.
3 min
- Updated 14 Aug 2026
Online safety, scams and privacy
A pop-up says your computer is infected: what should you do?
What to do when a scary pop-up says your computer has a virus or asks you to call support.
2 min
- Updated 14 Aug 2026
Artificial intelligence
A simple way to ask an AI tool a clearer question
Give an AI assistant enough safe context to be useful without treating prompts like magic words.
2 min
- Updated 14 Aug 2026
Online safety, scams and privacy
How to check a suspicious text message
A simple way to pause, check and avoid using links in a suspicious text message.
2 min
- Updated 14 Aug 2026
Artificial intelligence
How to check an AI answer before relying on it
A simple source, date and common-sense check before using AI-generated information.
2 min
- Updated 14 Aug 2026
Devices and everyday software
How to find a file you downloaded
A simple way to look for a downloaded file without clicking the same download button again and again.
2 min
- Updated 14 Aug 2026
Internet and home networks
How to restart a modem or router without resetting it
Restart your internet equipment safely without pressing the reset button or wiping settings.
2 min
- Updated 14 Aug 2026
Devices and everyday software
How to take and share a screenshot safely
Learn how screenshots can help with support, and what to check before sharing one.
2 min
- Updated 14 Aug 2026
Internet and home networks
Is the internet down, or is it just one device?
A simple branching check to separate a whole-home internet problem from one device having trouble.
2 min
- Updated 14 Aug 2026
Devices and everyday software
What computer updates do and when to install them
Understand security updates, feature updates and driver updates so update prompts feel less mysterious.
3 min
- Updated 14 Aug 2026
Accounts, passwords and backups
What is a password manager?
A beginner-friendly explanation of what a password manager does and what to think about before using one.
2 min
- Updated 14 Aug 2026
Artificial intelligence
What is ChatGPT, and what is it actually doing?
A plain-English introduction to ChatGPT, what it can help with and why its answers still need human checking.
3 min
- Updated 14 Aug 2026
Artificial intelligence
What not to paste into a public AI tool
A practical privacy checklist before putting text, files or screenshots into an AI assistant.
3 min
- Updated 14 Aug 2026
Online safety, scams and privacy
What to do during a suspicious phone call
What to say, what not to share and how to verify a call through a safer channel.
2 min
- Updated 14 Aug 2026
Devices and everyday software
What to do when an app stops responding
A calm first response when an app freezes, hangs or will not close normally.
2 min
- Updated 14 Aug 2026
Internet and home networks
What to do when one device will not connect to Wi-Fi
Safe first checks when one phone, tablet or computer will not join Wi-Fi but other devices work.
2 min
- Updated 14 Aug 2026
Accounts, passwords and backups
Where to keep two-factor authentication backup codes
How to store recovery codes so two-factor authentication does not lock you out later.
2 min
- Updated 14 Aug 2026
Devices and everyday software
Why a computer becomes slow and what to check first
A beginner-friendly way to check storage, updates, restarts and startup apps before assuming the computer is finished.
3 min
- Updated 14 Aug 2026
Artificial intelligence
Why AI can sound confident and still be wrong
Understand why AI answers can feel convincing even when they are incomplete, outdated or made up.
3 min
- Updated 14 Aug 2026
Internet and home networks
Why is my Wi-Fi slow? Start with these checks
A calm first checklist for working out whether slow Wi-Fi is caused by signal, device, demand or an internet-service problem.
3 min
- Updated 14 Aug 2026
Internet and home networks
Wi-Fi and the internet are not the same thing
Understand the difference between your Wi-Fi signal and your internet connection before changing settings or buying equipment.
4 min
- Updated 14 Aug 2026
Accounts, passwords and backups
How to create stronger, unique passwords
A practical approach to passwords that reduces reuse without expecting you to remember everything.
2 min
- Updated 14 Aug 2026
Online safety, scams and privacy
What to do if you think you have responded to a scam
Calm first steps for protecting money, accounts and personal information after a suspected scam.
2 min
- Updated 14 Aug 2026
Online safety, scams and privacy
How to recognise a phishing email
A simple checklist for pausing and checking a suspicious email before taking action.
2 min